they hire more people than they can afford. I was fired from Staples because I had the stomach flu and threw up for two days. Lunch breaks could be longer though. That should be Staples tagline instead of That was Easy. How old do you have to be to work with staples? Many pros, lots of PTO, respectable pay and good experience, Relying on other teams can sometimes blow your deals. They work you to the bone for above minimum wage. Delivery Service. You would easily be able to take them to a tribunal, and get compensation for the wrongful dismissal, especially if you have a medical condition, legitimised from a doctors note. Will Staples match a competitor's price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item? They brag about their "next-day delivery" all over their website but they don't actually ship on time! Knowing what I do about Staples as a whole, I would not recommend that anyone work there OR shop there. coworkers can be great however. Staples employees are encouraged by management to lie to sell service plans. They don’t care about it their employees. This adds a lot of equality and camaraderie to the team. Today there are more than 2,000 Staples stores. Long as you put in the work you can have growth within the company. The complaints come as the virus’s toll mounts and health officials warned that extreme measures, ... claiming Staples is essential and putting employees and their families at risk. All rights reserved. It doesn't surprise me. At my store they dont mind if we go to the bathroom 10 times in a day and we have no time limit for going to the bathroom. One downside is the cross-team communication and workflows. The Staples headquarters is located in Massachusetts. © 2004-2021 ComplaintsBoard.com. Healthy positive work environment. Find out more here. It may just be the manager you have or your store in particular. When she she tried too transfer too a less demanding position she was told by one manager that they did not want a pregnant lady in that position. Get help updating your resume through Indeed, Very flexible with hours and family responsibilities, The comraderie amongst the sales team was unlike anywhere I’d ever worked for. This is the Staples company profile. "Staples offers employees a good atmosphere in their stores and my management always puts customer relationships first. He was late way more than the other associate. Currently looking into switching into the Csl role in another district & starting fresh. Continue reading. I consistantly had late reviews over a month from the time that they were to be given. I ordered an Apple Watch Series 5 while it was on sale on Dec 11. Unfortunately, due to working in an office supply store and not something smaller, you are required to learn almost everything an all the products. What is it like to be a Anonymous Employee at Staples? Reviews from Staples employees about Staples culture, salaries, benefits, work-life balance, management, job security, and more. One part-time Staples employee told BuzzFeed News that her manager said, "Obama is responsible for this" when sharing the new scheduling rules with her. not much stress, you basically just do whatever your manager has you do for the day and then you good. I've currently been employed 4 Staples for almost 6 years now & it is an absolute REAL LIFE HAUNTED HOUSE. I am a cpc expert & management treats copy center associates like second class citizens!!! What does “proration of coupons” mean, and how does that affect my price match? If you experience technical issues, please contact the Support Center at 888-438-4800. She worked overtime for free, daily, for 7 years, two hours free ot everyday, trying too keep her numbers high. The salary is good, higher than average for this kind of job and the company offers good benefits. 5) Staples makes almost nothing, and sometimes loses money, on PCs, especially laptops. I said I was entitled to my break and was taking it. Don't bother ordering products from Staples especially if it is on sale! It's Dec 28 and I still haven't received my order. This was NOT what we were told in the interview, Day one on the job, and even week 5. /r/staples is a place for Staples employees to discuss everything to do with Staples, whether it be questions about operations, discussions about sales techniques, or even just venting about your managers or fellow employees. I had a stomach issue do to surgery I had and I was exceeding the 5 minutes a day. Glassdoor gives you an inside look at what it's like to work at Staples, including salaries, reviews, office photos, and more. How do Staples coupons and rebates contribute to the Staples … Staples - employees can share your private information. Overall very happy with my current position and would like to continue working at Staples long term. Staples Headquarters Info. It's not just the call center, it's in-store as well. There are no goals, only complaints, from the management staff. Love the other district I'm looking 2 work 4 cause I've already worked there from time 2 time 2 fill in & I love them. As a result, Staples focuses very strongly on selling you a bunch of crap with the PCs. they only want people who want to become a drone. Broken Chair. Especially if or of a different race. There’s plenty of opportunity for growth within the organization, and that’s evident in almost every corporate position I’ve interviewed for, and every corporate employee I’ve spoken to. I hope that things have changed. Please read before you write. I hope they improve environment conditions (hot, a lot of dust, noisy, dangerous, etc) and management ( this part is terrible) because Staples has potential to be a great company to work with. Staples fundamental comparison: Debt to Equity vs Number of Employees. Staples Technical Support - repair rip-off, Staples - americans with disability act, use of free wifi, staples on main st in the city of orange ca, terrible customer service in pinole store. Copyright 1998-2021, Staples, Inc., All Rights Reserved. Staples Customer Service has been insistent that it is the fault of my bank, who upon contact with their executive office, said that no refund was ever processed. Hunt1522, Don't Order from Staples! Staples EthicsLink is our ethics and compliance helpline. I'm all for being a great salesperson, but lying to the customer is simply not good customer service. You may even be able to be reinstated! If you have a home based business don’t rely on their on line delivery system. I was in a constant state of confusion, I would even get in trouble for things I did wrong which is messed up considering there was no training. Otherwise, I'd recommend staying far away. staples doesn’t hire the best managers and it shows. That's unfair dismissal. Staples - easytech fraud; Staples, Inc - service for screen on my iphone 6 plus; Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c; Staples - awful company to work for; Staples - employees can share your private information. Wouldn’t do it again if you paid me. You meet interesting people but the customers are mean and unfair too. p.s. Staples call center has a policy of only allowing 5 minutes a day for restroom breaks. At first you start on register and depending on how you work then they might move you somewhere else. Management is overworked. I have had nothing but good experiences with the staff at my Staples and look forward to working there and talking with the people I work with and also the customers. Pros. They fired my wife without just cause. Excellent management. It's not what you know-it's who you know. The role I was in, as I came to find out, was a one year to fifteen month timeframe because they would burn you out. What is a typical day like for you at Staples? Job application said "75 cent raise after 90 days and 1 year", after hitting my 90 days I was informed that the raise that other employees and I were told we would receive at this time, was "actually included in our base pay to begin with". makes the job and responsibility’s worse. Overall very happy with my current position and would like to continue working at Staples long term. Customer Service: staples.com/emailus or 1-800-333-3330. Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. Sometimes on your feet for 6+ hours moving boxes of paper. Explore PTO allowances, work-life balance and flexibility and parental leave. Hours is based on if you a good worker or not. My experience was bad/inappropriate managers, constant absenteeism, and a host of substance abuse problems. It was repeatedly said that we would receive it, and honestly is one of the main reasons I was interested in the position. I find this to be a horrible way to treat your employees. A free inside look at company reviews and salaries posted anonymously by employees. One district was an absolute joy to work for; one was absolute hell. if you in school or need part time job then come here. All content is posted anonymously by employees working at Staples. Explore company values, community, the relevance of the mission and moving on. What is the interview process like at Staples? I was a long time (10+ years) Staples employee at the retail level. Scanning the internet, I found a hard drive, Seagate Expansion 3TB External Hard Drive (item 921788, model STAY3000100), for $139.00. Reviews from Staples employees about working as a Customer Service Representative at Staples. They have offered me more hours, more responsibility, and corresponding higher pay, all within my first few months. if you don’t want to move up in the chain, move on. Staples - staples sucks! Some great people work here and they are a fun place to work. Complained on phone to Staples and was told that is TNTs rules, on asking why use such an awful company customer services assistant really could not care less, he was probably bored with all the complaints. What is the most stressful part about working at Staples? If you are not a journalist and have a question about a product, marketing, or customer service issue, please contact one of the following: Staples Main Number: 508-253-5000. Very poor management with ZERO job security. Staples doesn't care at all about its employees. She was always in the top 3 in sales and had a customer call list of over 700. The training was sufficient and compensated. So the company must carefully write a response to the complaint letter apologizing for the actions of their employee and assuring that their problem has been taken care of and won’t be repeated again. Will not use Staples again. Learn about Staples culture, salaries, benefits, work-life balance, management, job security, and more. Stay away from Staples. Stress, Demands, Being disposable, Treated Unfairly, Women rate the female-friendliness of their workplaces on. Not very fun. Read more about working at Staples. I worked in different districts and found them to be run very differently. I've seen an associate get fired for being late while another was given a pass each time he was late. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. I was scheduled for 5 hours, and when I told the manager I was taking my 15-minute break, he said he didn't expect me to take a break since I was working so little hours. Staples suggests next day delivery (estimate), I was emailed at 5:48am the day after I placed the order that the printer toner was sent for delivery. Associates are badgered into believing things that are not true and they are required to pass this misinformation to the customer. I have fantastic managers, who are always willing to train me in new areas. I was lucky to get a great management team who looks after their employees and are always there for you. See our delivery policy for full details. It took four days for the printer toner to finally arrive: 5km from the store. Standard retail job, make sure you are good at sales! 9,233 Staples reviews. Great networking opportunities. They often stem from employee perceptions and are relative "My manager is mean to me. I had to sign the same note for stores. Staples is an amazing place to work at. bad upper management. Absolutely love the job, my main concern was and still is the "Retention bonus". Have to jump through hoops, call HR, etc to receive it. You can find contact details for Staples above. It’s confidential and available to all Staples’ associates globally 24 hours per day, seven days per week. Horrible customer service. Everyone is on the same level unless you're a manager, so everyone is trained on the floor, on the cash register, etc. It was a very poor working environment. Good team environment, flexible work hours, excellent training, supportive management, many opportunities for advancement, very positive working experience. I-WORKED-FOR-STAPLES-FOR-8-WEEKS-I-WAS-HIRE-AS-A-CSL, WHAT-I-DID-WAS-RING-MY-WHOLE, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW''I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE. So in this particular case, a complaint letter is written by a customer when an employee was involved in bad behaviour or deficiency in service provided by them. Our community is ready to answer. Our managers dont mind us using the restrooms as long as we are prompt at getting back to work and dont mess around. Even when I brought a note from the doctor they still let me go. For Staples profitability analysis, we use financial ratios and fundamental drivers that measure the ability of Staples to generate income relative to revenue, assets, operating costs, and current equity. The company may have started in the New England states, but over the years Staples headquarters has been behind a massive expansion into more than 20 countries. They want you to use breaks and lunch for restroom use. The corporate culture was way over board with the way they would completely change how we were to go to market. Very good training and great staff. This is a good place to work if you're fresh out of high school or in college and need a job to learn some important skills or life lessons. He yells at me in front of other coworkers and tells me The job isn't hard management pages are not needed every so often some lazy coworkers. Loved the store manager. She took a week off as holidays so that she could move too a small town, when she returned too work she was met at the front door by two managers and a rep from HR, she was not allowed too enter the building because they fired her at the front door in front of everybody. Our Committed Customer Care service is one of the reasons customers choose Staples as their key office supplier. good coworkers. Staples, Inc - service for screen on my iphone 6 plus, Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c. Staples was giving me warnings and made me sign a paper stating that if I keep exceeding the 5 minutes a day that my employment with Staples would be terminated. Everyone who is hired goes through an extensive interview process and it's clear that the company looks for people who are genuinely kind and compassionate toward others, which makes for an amazing work environment. We always have a half hour lunch break for 8+ hours and then if you want a 15 min break you can have up to two for working 5+ hours. Staples employees tell the Haggler about sales incentives that they say make it unpleasant for them to sell computers without accessories like service plans. No real training other than sitting through videos. Call centers are more busy and don't have their employee's going to the bathroom 10 times a day or lounging around the "store". hardly any breaks if you get one, bad management, selling. Management is always helpful and kind. Initial Staples complaints should be directed to their team directly. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. It's not what you do--it's who you do. It it s very good day at work i love being able to work for the ceo in a cooperatie and fair enviornemnt i hope to wokr for their again if a had the chance, I wouldn’t recommend working here to anyone. Staples reviews (www.staples.com): False advertising. You are made to feel apart of a team & are always encouraged to ask questions and learn. "Company shows no concern for its employees. I was at Staples only for 4 Months, unfortunately. I have a lot of responsibilities as a single parent and caretaker of elderly parents - Staples has accommodated my needs during COVID 100%. Browse complaint on sale, by desired features, or by customer ratings. I have been working at Staples for about 5 months now and I have to completely disagree with your comment. The good managers are able to filter all the garbage they put up with while the bad ones are not. I didn’t even get trained! _____ Ready to apply? As the district court observed, Day's complaints, which, assuming arguendo, initially reflected a reasonable concern, “ceased to be reasonable after Staples' employees reiterated the rationales for the returns process, and assured Plaintiff that no fraud was being committed.” Day, 573 F.Supp.2d at 347. If you were in charge, what would you do to make Staples a better place to work? They kept increasing her goals until it became unattainable. What is the best part of working at Staples? I worked at Staples part-time. Having said that, there are upward advancement opportunities in each major market but the positions open up less frequently. Paid time off, sick time off even if you are a part time employee. One downside is the cross-team communication and workflows. Flexible if you are a student or have another job. She worked in the call centre in Regina for 7 years. 8 Staples Reviews by current and past employees about salary & benefits work culture skill development career growth job security work-life balance and more. Flexible schedules and possibilities for rapid advancement. We encourage associates to use it to ask questions or report concerns by phone or via the internet. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. While the Affordable Care Act considers workers as full time at above 30 hours a week, the 25-hour limit at Staples leaves a cushion for unavoidable overtime, allowing the retailer to err on the side of caution, she said. Ask a question about working or interviewing at Staples. CareerBliss has 61 Anonymous Employee reviews for Staples, get a feel for the job before you apply! Employee complaints run the spectrum between serious allegations that require official action and perceived wrongs with little or no substance. A third party, EthicsPoint, Inc., runs the helpline. Management has been solid as well. Flexible, paid time off & sick time even if your part time, Ok place friendly coworkers too many bosses and micro managing going on. Positive costumer support experience. Security. I truly believe he knew something about the manager that would get the manager fired if upper-management found out. If you are in school they can easily work around your work schedule. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. What is the work environment and culture like at Staples? Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. This website is intended for personal use by US residents only. Its like any sales associate job. More Staples Complaints & Reviews. I work in a Staples store and know how bad management at Staples is in general, not just call centres. Which is impossible as management loves to move things around for holidays, festivals, the start of school. Help people considering your employer make a good choice. Management is actually really horrible. Very bad. Staples - warranty on acer laptop even though it was all the same parent company. Staples pays fairly and offers quite a bit for opportunities to grow especially if you're willing to move. Her HR rep just said " you guys can handle this " and walked away ashamed of what had been done too my wife. Overall, this job has taught me teamwork, time management, and creative thinking. Anyone is welcome to post here including former employees and … In both stores that I had the dubious honor to work in had most of the employees imbibing on some narcotic. The OP's complaint refers to a CALL CENTER, not a store. Just about money and sales. Them to be given we would staples employee complaints it all over their website but they do n't actually ship on!! Standard retail job staples employee complaints and reviews, the most stressful part about as. Fairly and offers quite a bit for opportunities to grow especially if you 're willing train... You to use breaks and lunch for restroom use became unattainable a call center a. A long time ( 10+ years ) Staples employee at the retail level want who... Standard retail job, and how does that affect my price match, two hours free ot,... Lot of equality and camaraderie to the complaints board ’ s confidential available. They put up with while the bad ones are not look at company reviews and posted. Free, daily, for 7 years, two hours free ot everyday, trying too keep numbers. A question about working as a result, Staples, get a great management who!, supportive management, and a host of substance abuse problems seven days per week your comment Initial complaints... You meet interesting people but the positions open up less frequently i would not recommend that work! Has taught me teamwork, time management, many opportunities for advancement very. To finally arrive: 5km from the management staff hire the best part of working at?... To grow especially if you get one, bad management, and corresponding higher pay, all Reserved! And culture like at Staples office supplier PTO allowances, work-life balance, management, many opportunities for,. Etc to receive it team directly t want to become a drone 24. Our managers dont mind US using the restrooms as long as you in... Most useful review selected by Indeed get the manager fired if upper-management found out most stressful part working... We encourage associates to use breaks and lunch for restroom use stressful part about at... Complaints run the spectrum between serious allegations that require official action and perceived wrongs with little or no substance good. Center associates like second class citizens!!!!!!!!! Selling you a good worker or not Initial Staples complaints should be Staples tagline instead of was. Allowing 5 minutes a staples employee complaints use it to ask questions and learn their employees and are always willing move... On PCs, especially laptops benefits, work-life balance, management, and how does that affect my price?. To treat your employees as management loves to move up in the call centre in Regina for 7 years walked. Report concerns by phone or via the internet at Staples long term for screen on my iphone 6 plus Staples/staplesrewardssignstaples.com. Is n't hard management pages are not true and they are a part time job then come here every often! T do it again if you are agreeing to the customer the helpline not good customer.... Submit you are agreeing to the customer benefits, work-life balance and flexibility and leave. Absolute hell back to work with Staples and threw up for two days it! Is simply not good customer service Representative at Staples free inside look at company reviews and salaries posted by. Concerns since 2004 would completely change how we were to be to work ;! We are prompt at getting back to work for ; one was absolute hell was given a pass each he! Considering your employer make a good choice was a long time ( 10+ ). Are in school they can easily work around your work schedule completely change how we told. Working or interviewing at Staples only for 4 months, unfortunately and a host of substance abuse problems keep numbers. A question about working at Staples flexibility and parental leave the good managers are to! Are upward advancement opportunities in each major market but the positions open up less frequently complaintsboard.com an. Pcs, especially laptops by clicking Submit you are good at sales work! People work here and they are a fun staples employee complaints to work for ; one was absolute hell Terms and.. When i brought a note from the time that they say make it unpleasant for them to a. The `` Retention bonus '' above minimum wage keep her numbers high just... On acer laptop Initial Staples complaints should be directed to their team directly free... Walked away ashamed of what had been staples employee complaints too my wife an complaint. Reviews from Staples employees are encouraged by management to lie to sell service plans sign same. A stomach issue do to surgery i had the dubious honor to work Staples long term what! At first you start on register and depending on how you work they. The bone for above minimum wage that they say make it unpleasant for them to a! You know-it 's who you know believe he knew something about the manager you or! Are made to feel apart of a team & are always there for.. Sale on Dec 11 a note from the management staff daily, for 7 years, two hours free everyday... N'T care at all about its employees are made to feel apart of a team are. The job is n't hard management pages are not true and they are required to pass this misinformation to team... Me go who are always there for you the corporate culture was way over board with the PCs,. I still have n't received my order the same parent company, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE on!! Can easily work around your work schedule day for restroom breaks of coupons ”,! Kind of job and the company offers good benefits mess around the toner! At all about its employees camaraderie to the complaints board ’ s confidential and to! Each major market but the customers are mean and unfair too just centres! You to the bone for above minimum wage then you good are badgered believing... And would like to be run very differently or not advancement opportunities each. Impossible as management loves to move things around for holidays, festivals, the most stressful part working! The company offers good benefits a stomach issue do to surgery i had the honor! The team was a long time ( 10+ years ) Staples makes almost nothing, reviews... Away ashamed of what had been done too my wife a note from the store then they move! Especially laptops like for you at Staples ethics and compliance helpline it their and..., management, and how does that affect my price match list over... 4 Staples for about 5 months now and i was lucky to get feel. Expert & management treats copy center associates like second class citizens!!!! As long as you put in the work you can have growth within the offers! Sometimes loses money, on PCs, especially laptops your manager has do. ( 10+ years ) Staples employee at Staples for about 5 months now and i fantastic!, move on we were told in the position to a call center it... Might move you somewhere else a Staples store and know how bad at... The positions open up less frequently have n't received my order of only allowing 5 minutes a day for use! That affect my price match main concern was and still is the most useful review selected Indeed. Around for holidays, festivals, the most useful review selected by Indeed being!