I recently opt out of GSP and four days later I was sending items using GSP. Click the “Purchase History” link on the left side of the page. Is it common to have different price/shipping options within gsp? GSP enables Buyers to obtain parcel processing, international shipping, and customs clearance services (the "Services") at checkout from a third party service provider. On another note : Anybody else noticed that the packing slip for GSP customers no longer shows how much they paid for postage? In addition, illegal or hazardous items cannot be sent via the Global Shipping Program. Weight (in gms) * Country Volumetric Weight (in gms) Length (in cms) Width (in cms) Height (in cms) Note : On book shipment page weight is in kgs and on shipping calculator page its in grams. Learn more in the eBay Global Shipping Program buyer terms and conditions. You (or the recipient of the GSP Item that you purchase, if someone other than you) are the Foreign Principal Party in Interest in connection with the exportation and importation of the GSP item. The global tracking number is real. Any customs duties, taxes, surcharges, fines, penalties, or other charges which may be imposed on you by customs or tax officials after an item purchased through the Global Shipping Program has successfully cleared customs and been delivered to, or made available for pickup at, the delivery address that you specify. Any such additions are automatically effective 10 calendar days after a notice is initially posted. Additionally, items listed in some categories can’t be included in the GSP, such as smart watches, gift cards and tickets. Small, low-value items are likely to have excessive shipping and import charges under the GSP, and put buyers off. For example, it does not translate listings or buyer messages, or handle returns. The Order details page shows the total charges and the payment amounts to the seller and global shipping provider. That's not going to happen. eBay’s Global Shipping Program is open to sellers who have a performance rating of at least Above Standard. And a second exorbitant cost (min of aboutUS$25) to then ship to you. If they have left a delivery notification, or have contacted you by other means, you should make an effort to contact them using the information they provided. Once a Global Shipping Program item is sold the seller simply ships the item to the Global Shipping Center. Paying these import charges up front also means that there are no additional amounts due upon delivery of your item. What do sellers think of the eBay Global Shipping Program? One option is to consolidate multiple returns into one package to save on shipping costs. International shipping is a complex activity. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. It is often seen as a beginner’s solution for cross-border selling, and more experienced sellers might get better results with alternative methods. Yes. The seller is responsible for getting the package to the shipping center safely. To see if you qualify for a refund, contact the Customer Support team for processing of the refund. Note: at the discretion of eBay, applicable classification and export compliance charges, third party brokerage fees, and charges for the management of variances may instead be included within the Shipping amount that is quoted to you. GSP items are also subject to the import/export laws of the buyer’s country of residence. eBay does not control the privacy policies of Pitney Bowes, its affiliates, or its service providers, and you are subject to the privacy policies of those parties, as applicable. Boxes, APO, or FPO address is not supported by the Global Shipping Program at this time with the exception of the following countries: {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Sorry, your blog cannot share posts by email. To find the best rate quickly you can use a rate comparison service online or often they are built into many of the order management and shipping software tools. For US sellers, the maximum weight ranges between 66 and 150 lbs and the maximum length between 66 and 118 inches. This means greater selection for millions of buyers around the globe. A friend of mine was able to get an Xbox Elite controller stopped from being delivered in France as the buyer opened up an unauthorized transaction dispute soon after it was despatched. Under the terms of the Global Shipping Program all import charges (including customs duties, taxes, brokerage, and other Program fees) are paid up front, at the time of purchase. If the item doesn't match the listing description, your purchase may be covered by the eBay Money Back Guarantee. Paying these import charges up front also means that there are no additional amounts due upon delivery of your item. Many see the GSP as a good service, making global shipping convenient, simple and hassle-free. And with protections in place for both buyer and seller, shopping globally is just as easy and worry-free as shopping locally. Applicability of eBay User Agreement. Here’s a summary. In addition, Pitney Bowes will manage the exportation and, through third party customs brokers, the importation clearance of GSP items purchased by you. Why was the package not delivered? Furthermore, it seems that you don't have any other options to request from the seller to use the cheapest shipping method. To see if yours is included, view the list. Buying internationally from non-Global Shipping Program sellers. You only need to set up normal domestic shipping as you will only be shipping to the GSP hub in KY. What will happen to the package if it cannot be delivered? The Global Shipping Program helps identify the parcel that can be shipped or not in the international market. The GSP is a simple and convenient system for international sellers, but it is far from the only way to ship internationally. Normally clicking on the tracking number will give you some indication of who they used to get the parcel out of the country. Succeed on eBay and maximize profits with the best software for SEO, analytics, feedback, listing design and optimization. I am in France. Your personal and order information will be collected, used, and disclosed by Pitney Bowes only for the purpose of providing the services in accordance with Pitney Bowes’s privacy policy, which may be found here, with the exception that Pitney Bowes shall not provide, rent, sell or otherwise share the foregoing information for marketing purposes. Find the best international selling services, consultants, agencies, accountants, VAs and more for ecommerce businesses worldwide. If you are not successful in contacting them directly, or if you have additional questions about the last mile carrier and their ability to deliver the item, contact eBay Customer Service. Shipping Price Calculator. I live in BC, purchased an item from California and they ship it all the way to Kentucky then back up and over to BC. eBay will provide notice of any additions to the list of eligible countries by posting a notice on https://announcements.ebay.com/. Returns handling services are usually only suitable for sellers with higher international returns volumes, as there are usually minimum monthly fees. Since ebay have implemented this darn global shipping program, the shipping cost and import cost nearly doubled in my bottomline estimated price. This avoids shipping the item back to the seller and needing to process the return themselves. For eBay sellers looking to sell internationally, the seemingly obvious option is to sign up with eBay’s own Global Shipping Program (GSP). The seller’s usual domestic shipping (if not free), The countries where those products are in demand, Whether you are already selling internationally. Sellers can find themselves in protracted discussions with eBay seller support over responsibility for damaged items that were sent under the Global Shipping Program. The first step if something goes wrong (“item not received” or “item not as described”) is to file a claim through the My eBay / Order Details page. If you'd like to opt out of the Global Shipping Program but must wait 24 hours, you can still remove your active listings from the Global Shipping Program right away. Pitney Bowes will oversee the sorting and processing of the GSP item at the Global Shipping Center in preparation for international shipment to you. Under the Global Shipping Program Buyer Terms and Conditions, you grant to Pitney Bowes (and, to the extent necessary, its third party service providers) a “Power of Attorney” authorizing Pitney Bowes and/or its service providers to act as its agent(s). However, in order for Pitney Bowes to provide you with the services required under the Program, Pitney Bowes requires certain personal information in addition to order information. The GSP makes things simple for buyers by automatically calculating import and shipping charges for international purchases upon checkout. You can add up to 5 different international shipping options. Ebay is making a mess with return policy and mix with GSP even worse. Post was not sent - check your email addresses! Some providers also offer an inspection service so returns are checked and photographs sent to the seller, who can then decide whether or not to issue a refund. When using GSP it is important to be as accurate as possible with your dimensions and weight as you don`t want your customer to end up paying more than he should have to for tracked postage. Buyers see estimated shipping and import charges on the listing, which are then confirmed at checkout. I want to send back this item because I made a mistake. Amazon Seller Account Registration: Is Video Screening the Answer? During checkout, you see the final charges for your item, including the item cost, the shipping costs, and any import charges. Shipping everything the same class streamlines the process for eBay, but it isn't the best price for the international customer. If sellers provide free domestic shipping, they will automatically receive five stars for the shipping costs DSR (detailed seller rating). Sellers aren’t directly told the total price that the buyer pays, although this information is included on the packing slip that sellers print out, as it is required for customs compliance. The buyer will pay the international shipping cost + import fees to Pitney Bowes who runs the GSP. You will be able to opt in again in the future, but will need to wait for 24 hours. What are the alternatives to the eBay Global Shipping Program? The Global Shipping Program places restrictions on the size and weight of items that are available for international shipping. You will only pay customs fees once. The package travelled the long route, but made it to my state two ago (due my ability yo see where my package was at all times it was less than 20 miles away, another day it was 1 to 2 miles, it was in my actual zip code a very small area. On the other hand, if GSP opens up new countries that you don’t want to ship to yourself, it could increase sales if your products are in demand there. A simple $5 purchase becomes $50 before you know it. This caused some controversy and complaints. After contacting ebay, and them agreeing that it was their fault they agreed to remove the bad feedback, and give me back my money. You can pick and choose which countries to use GSP for, and which to ship to directly. These charges are paid in every instance where they are due in order to ensure that the item clears customs. You can get more information on restricted items here. Note that the listing states “No additional import charges at delivery!”. International shipping experts make sure your item is ready for transport, help it clear customs, and send it on its way via our trusted network of “last mile” shipping providers. above, and make sure the box is checked for Customize international shipping for some locations. Everything you need to know about selling through online marketplaces. As you list, find the International Shipping section within the listing flow. With this number, you can track the package from the time your item ships to the time it arrives. This may result in the purchase being cancelled, and the payment being reversed. Sellers are not responsible for lost or damaged parcels once they’ve reached eBay’s shipping center. The products are inspected and graded and resold through the most appropriate channel available. Here’s how to find this tracking number in My eBay: NOTE: For older items, the tracking number will not show up. However, these services can have value and size limits, and may be expensive. You can try and contact Ebay and ask them which carrier they used. What should I do now? “International priority shipping” (or “Shipping”): this Program Fee consists of charges associated with the parcel processing and shipping services described above and is comprised of the following variable amounts: the seller’s domestic shipping charges to ship the GSP item to the Global Shipping Center; third party international shipping charges to ship your orders from the Global Shipping Center to the designated delivery address or a collection center near you that is designated by the shipping carrier; fuel surcharges; charges for selling, general, and administrative expenses, hardware, software development and licenses, operations, and hosting by Pitney Bowes; charges from third party parcel processing service providers; charges relating to the management of insurance for lost or damaged items; charges for the management of variances between the quoted Shipping amount and actual costs; and any referral fees paid by Pitney Bowes to eBay for referring the seller to the Program. 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