If you've picked up a new Waterstones Plus Card from one of our shops, our booksellers will ask for your email address so that we can send you an activation email. Your order will be held at the shop for 90 days for you to pick up at your convenience. By continuing to browse the site you accept our Cookie Policy, you can change your settings at any time. Buy online with Free UK Delivery on Orders Over £25 or Click & Collect within hours. Start your Waterstones journey by creating your account. If you have any queries whilst processing your order please call 0115 907 1899 between the hours of 9am - 5.30pm (Monday to Friday) or email waterstoneshelpline@encompassprint.co.uk For all card balance enquiries please call 0808 118 8787 between the hours of 9am - 5.15pm (Monday to Friday) or email support@waterstones.com We are receiving an extremely high number of contacts at the moment and customer support advisors are working tirelessly to work through every case. We have recently updated our Privacy Policy. Waterstones has said it will close its 280 UK branches from Monday, ... order them by phone or online, or ask someone else to drop them off at your home; You can use your garden, if … Waterstones has an account service for Organisations, Universities, Colleges and Schools. Phone. This site is protected by reCAPTCHA and the Google, Your order is now being processed and we have sent a confirmation email to you at. You will receive an email to confirm this. Discover our full range of books at Waterstones.com. If your order has not yet been despatched, you can request a cancellation on the order details page. Please be aware that if an item is in an online-only stamps offer, these will not be applied to your Click & Collect order. In the meantime, please ensure that your web browser is up-to-date. You are able to track your order using the 'Track Your Parcel' button included in the dispatch email. Unfortunately we are unable to accept National Book Tokens on our Website, however the Foyles website are able to. Please provide me with your latest book news, views and details of Waterstones’ special offers. If it is not, Waterstones will not entertain your or your book. Alternatively, please call our Customer Support Team for assistance; if you have your order number to-hand, it will help us find your order more quickly. Unfortunately there has been a problem with your order, Please try again or alternatively you can contact your chosen shop on. “Waterstones’ opening order for Man v Nature by Diane Cook, a dazzlingly inventive collection of short stories, was a single copy.” she says. On each product page, you'll see a link to 'Write your review' underneath the title and author. They'll be able to investigate and make sure your card is registered to you. If you have changed your email address then contact us and we will update your details. Waterstones is proud to present a special appearance by Bruce Springsteen to celebrate his new autobiography Born to Run.. These double-sided waterstones make up the four-stone Norton Waterstone System. We have recently updated our Privacy Policy. Features: The set includes one 800/4000 combination waterstone, one 6000 single grit waterstone and one Nagura stone 50% OFF at Waterstones is in your hands. Then, you can search for the book you'd like to review. You have now successfully posted a review on Waterstones.com! We apologise for this and are looking into why this is happening. Unfortunately, there is no waterstones online codes for free shipping, but the good news is that you do not need any to benefit from it! If your order has not yet been despatched, you can request a cancellation on the order details page. If you need to amend your order, we recommend cancelling your order so that you can place it again with the required changes. If you do not have a Plus account, you can sign up for Plus online to receive a digital Waterstones Plus card, or simply pop into your local Waterstones and ask a bookseller. Online Contributions, Postings and Submissions, Purchase of Goods and Services by Waterstones from Suppliers, Supply of Waterstones Products to Customers, https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin. Full information about how how our staff and customers are being affected, including information about closed shops, can be found. For example, a different discount code of Waterstones is not very likely to provide the same discount on your order. Waterstones Produce a superior edge finish with man-made waterstones. Please enter your email address below and we'll send you a link to reset your password. Unfortunately, once an order has been placed, we cannot make changes to the delivery address, delivery method, or order quantities. If you would like to order a book DO NOT use WATERSTONES. Following the initial email, you will be contacted by the shop to confirm that your item is available for collection. The support follows a petition from staff at Waterstones, signed by more than 6,000 people, which calls on the book chain’s managing director, James … Unfortunately the Customer Support team do not have the facility to take payments over the phone securely. We would like to show you a description here but the site won’t allow us. About the Event. Simply follow these instructions each time you want to post another one. Please be aware that reviews will not always appear immediately on site and can take up to 24 hours to show, and 48 hours on weekends. Fans will have the chance to meet Bruce Springsteen, have a picture taken with him, and receive a copy of Born to Run that includes a signed book plate.. For further information on posting reviews, please view our review guidelines. You'll find all our Christmas 2020 last posting date information here. This item can be requested from the shops shown below. Some of the most popular questions should be answered above but if you are unable to find an answer to your query, please select one of the options below. Our water sharpening stones are softer than oil stones and use water to create a slurry, which gives you the level of abrasiveness you need at each stage of sharpening. Your order is now being processed and we have sent a confirmation email to you at This item can be requested from the shops shown below. These pages are here to help you get the most from our website and to help resolve any queries you may have. We accept Waterstones UK gift cards as well as pre-paid gift cards provided by VISA and MasterCard, for example. If you require any assistance, please contact our Customer Support Team; if you have your order number to-hand, it will help us find your order more quickly. Following the initial email, you will be contacted by the shop to confirm that your item is available for collection. Now you will be able to post your review and award a star rating to the book. Well look no further with Waterstones’ 300+ retail shops you’re sure to find the latest bestseller, sports or do it yourself book at your fingertips with one click of a mouse to reserve your book online then collect while it your about. Your items will be available to collect from your local Waterstones shop within 2 hours if in stock there, or within 1-3 weeks if not. Welcome to Waterstones support. If you would like to cancel an order placed on Waterstones.com, please sign in to your account and visit the ‘Orders’ page. Simply sign in to your account and update your details on your Plus Home page. Items in transit to elsewhere in Europe, Canada and Turkey are likely to be delayed. Your book must be registered with Nielsen Book Data in order to be eligible for sale in Watertones book stores. Waterstones does offer Click & Collect. One book had bent cover corners and the front cover on the other book had split and slightly peeled away down the open edge. Factors that influence the average number of Waterstones's customers' savings of your orders vary. Your order qualifies for free UK delivery. The site uses cookies to offer you a better experience. Burton-upon-Trent. For advice on how to return an item to us, see our Returning Items Ordered Online page. I can't understand people who don't read and I certainly can't understand people who don't find Waterstones a magical place. They also offer different delivery options and overseas delivery as well. Waterstones Plus Stamps can be earned when you pay for your order upon collection, in line with the Terms and Conditions of the Waterstones Plus Scheme. Waterstones, the UK's leading specialist bookseller with almost 300 stores across the UK, Ireland and Continental Europe, has an account service for schools, colleges, universities, businesses, and government who regularly purchase books across the year and would like the convenience of extended terms with competitive discounts. Waterstones Book Hub. Would you like to proceed to the App store to download the Waterstones App? It takes no sweat to place your order at the items you want with less money. If you are copying your review from another document, it is best to have it saved in Notepad (rather than Word) as this will help prevent characters corrupting. Lastly, Waterstones is still a great place for books, can't argue with that. Are you a bookworm in the UK, Republic of Ireland, continental Europe (Brussels and Amsterdam), Isle of Man, Jersey or the Isle of Wight? You can manage your Waterstones Plus card on Waterstones.com. If you'd like to post a review on Waterstones.com, please sign in to your account using the 'Sign in' link at the top of the page. In most cases though, we will be able to cancel your order before any payment has been taken. When you order from the Waterstones Marketplace, you will be given an estimated arrival date during checkout, although delivery times will vary depending on the seller's location. If you used our guest checkout, please click the 'Track your order' link in your Order Confirmation email. Make use of this deal before it expires… Expire Soon 6 used Waterstones | The UK's leading bookseller. If you have changed your email address then contact us and we will update your details. On 21st December, Royal Mail announced a suspension of service with immediate effect for Mainland Europe, Canada and Turkey. Any term sought to be imposed by you in your order will not form part of the contract. Waterstones does offer free delivery when you spend over £25 on your order. Once you have posted your first review, why not continue to review your favourite books? If this item isn't available to be reserved nearby, add the item to your basket instead and select 'Deliver to my local shop' (UK shops only) at the checkout, to be able to collect it from there at a later date. waterstones.com If your order has not yet been despatched, there will be an option to request a cancellation at the bottom of the order … **CUSTOMER ORDER FREEZE ** We’re really sorry, but we’ve had to p... ut a freeze on all customer orders into store. Your order qualifies for free UK delivery. If you’re looking for information about how the current Covid-19 restrictions are affecting your local shop or an an order you have placed to be delivered to our shops, please click here. While not major damage I still … Use amazon instead you will get what you ordered. You can register as a publisher with Nielse, and also get your ISBN’s at the same time, by following the link in STEP 2: STEP 2 – Purchase an ISBN for your book(s) If you used our guest checkout, please click the 'Track your order' link in your Order Confirmation email. To read more about their delivery … Please accept our apologies that your query will take longer for us to respond to at the moment. Please complete our email contact form for questions relating to your order, our shops, our website or Waterstones Plus. Please contact these locations directly if you place a purchase order or want to book a stock pick appointment or have a query relating to either: Waterstones Branch Finder. Copy the voucher code of your choice and head to the Waterstones site. But my second order the books arrived with scuffed covers. We regret that our Customer Support phone line is now closed until after Christmas. Please enter your email address below and we'll send you a link to reset your password. Waterstones acceptance of your order brings into existence a legally binding contract between us based on Waterstones terms and conditions. Waterstones will not be obligated to … Would you like to proceed to the App store to download the Waterstones App? Browse the beautiful, beautiful books and fill up your basket. Shop for larger corporate orders over £250 – discounts available. Earn and redeem as you spend in our shops, cafes and online - you’ll find that curiosity has never been more rewarding. Send your orders online should not be a problem. Items currently en route to Ireland will be delivered as normal. Write. Once you have finished writing your review, hit the 'Post Review' button. Click the basket icon to review your order. Was pleased with this, my first, purchase with waterstones.com. For a list of accepted payment methods on Waterstones.com, please see our Online Pricing and Payments help page. Please note that: The shop will email you when your item is available for collection. Check more information about collection on Waterstones`s shipping policy page . Unfortunately there has been a problem with your order, Please try again or alternatively you can contact your chosen shop on. Please provide me with your latest book news, views and details of Waterstones’ special offers. Waterstones Bookstore: Discover our full range of books at Waterstones.com. We only request payment for an order when we are about to dispatch it. In the 'Your order' section, just underneath any VAT totals, click the small 'Promo code' writing to open up the code box. Paste in your code to make a saving. Overall, I was impressed with my order. We are aware that some customers are finding that they can't enter their payment card number in the checkout. If you’re after something we don’t have in store, you can still order from www.waterstones.com as the company is prioritising home deliveries. Waterstones Account Sales Service & Application Form. Since they use water as a lubricant and flushing agent, Norton Waterstones are easier to clean than oilstones and won't leave an oil residue on your … However, their online ordering facilities seem to be severely lacking. Many orders can take 4 or 5 days -sometimes more- just to process. The 3-Piece Waterstone Set is a sure savings over buying the individual stones. Please note: Our freepost returns address can only be used for orders placed on Waterstones.com. If this item isn't available to be reserved nearby. If your order has been despatched you can return it to us once you receive it. The site uses cookies to offer you a better experience. In the light of the pandemic, to help our customers we have permanently extended our returns window from 30 to 60 days in addition to any periods of time our shops are physically closed due to lockdown. If you do not yet have an account you can use our Registration Form to create an account. Used together, they bring a sharp edge and a mirror finish to your tools and knives. Lockdowns in the UK means our warehouses aren’t running and no staff means no deliveries! DE14 2UZ . If you would like to cancel an order placed on Waterstones.com, please sign in to your account and visit the ‘Orders’ page. Once you receive a dispatch email your order has been dispatched from our warehouse and is with our courier, Royal Mail. Waterstones Returns Department. This site is protected by reCAPTCHA and the Google, Your order is now being processed and we have sent a confirmation email to you at. Follow us for pins of the latest book jackets, authors, bookshops, event photos and other book-related joys. If you have any queries whilst processing your order please call 0115 907 1899 between the hours of 9am - 5.30pm (Monday to Friday) or email waterstoneshelpline@encompassprint.co.uk We are happy to refund unwanted items on presentation of a valid receipt or dispatch note provided they are returned within 60 days and in pristine condition. Customer Support Postal Address: Waterstones Book Hub UTL Fifth Avenue Centrum One Hundred Burton on Trent DE14 2UZ By continuing to browse the site you accept our Cookie Policy, you can change your settings at any time. If your order has not yet been despatched, there will be an option to request a cancellation at the bottom of the order summary. If you haven't received an email from us within 24 hours, please send an email to our Customer Support Team with your card number and security code. If you need assistance with where to place your purchase orders, please contact accountsalesinfo@waterstones.com. Waterstones is a fantastic store to visit, the vast quantities of books, and the quality of the displays can keep me browsing around the store for hours. We don't at this time accept flexecash cards, for example Love2shop, although these can be redeemed in our shops. Create your account and join Waterstones plus. Sometimes this can mean that when we're asked to cancel an order that the process of receving payment from your card issuer is already is progress. This is a once in a lifetime event and we aim to keep this as safe and enjoyable for all attendees. This item can be requested from the shops shown below. Fifth Avenue, Centrum One Hundred. Yes, you can choose to collect your order by yourself if it’s not convenient to receive a package for you. Check out our combination grit sharpening stones and keep your tools in peak condition! Waterstones offers a variety of wonderful Books goods at an alluring price. However, our shops are able to take orders for shop collection over the phone; you can find their contact details on our. Unipart Logistics. If this item isn't available to be reserved nearby. And also, don't forget that different customers purchase different merchandise at … Away down the open edge to investigate and make sure your card is to... Magical place peak condition buying the individual stones how to return an item to us once you have writing... And are looking into why this is a once in a lifetime event and 'll. Tokens on our cover corners and the front cover on the order page. Writing your review and award a star rating to the App store to download the Waterstones App severely.... To you the items you want with less money immediate effect for Europe. Team do not yet have an account you can request a cancellation on the details! And a mirror finish to your account and update your details unfortunately there has been taken able! 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